Bill.com Payment Processing Review
Review Updated: 5/8/2013
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Bill.com Payment Processing Overview
Bill.com Payment Processing Logo
Is Bill.com Right For Me
I'm using QuickBooks
I need ACH Payment
I need more than 15 bills
I need better approval workflow
I have traveling employees
I have multiple locations
How It Works
Learn how we automate your manual process.Take a Guided Tour
Accounts Payable
Automates bill approval and payment
No more paper bills, checks or contracts
Approve and pay bills securely online from anywhere
Protect against fraud and guard against errors
Get Organized
Accounts Receivable
- Automates invoicing and collection
You click, we invoice – by US mail or emailApprove and pay bills securely online from anywhere
Auto-reminders when payments are due or late
Cash Flow Management
- Control cash flow from your mobile device
- Automates cash flow projection and control
- Accurately forecasts cash flow 3 months out
- Protect against fraud and guard against errors
- Reveals potential problems well in advance
Top Features
Webinar: A Paperless Office: the Mozilla Story: Dec 10, 2013Webinar: Top 10 Reasons to Be a "No Check" CFO: Dec 17, 2013
Free Guide: Reaping the Benefits of Cloud-Based Automation and Cash Flow Management
No Check CEO
They are Smart, Innovative and Paperless: Who Are These "No Check CEOs"?Confessions of a Remote Control CEO
12/06/13 - 2013 Emergence Award: Rene Lacerte, founder and CEO of Bill.com
Giving Thanks
- credit-cardmachine.com
- chargeonphone.com
- virtual-terminal.com
- phonecreditcardprocessing.com
- merchantsvcs.com
Bill.com Payment Processing Marketing Strategy | A
National Payment Processing does not use any misleading advertising or sales tactics that are apparent to this reviewer. The company appears to rely heavily on recruiting independent sales agents, resellers and referral partners. There are also a couple reports from merchants claiming to have received telemarketing calls from the company but it is unclear if these calls came from the company itself, or from a reseller.Generally, heavy reliance on independent agents and resellers results in problems regarding deceptive sales tactics; however, National Payment Processing is not suffering from the typical volume and type of complaints associated with the marketing practice. The lack of complaints may be an idication that National Payment Processing has favorable marketing policies and discourages misleading sales practices.
Bill.com Payment Processing Fees, Costs & Contract Terms | B-
Pricing of a National Payment Processing merchant account appears to vary based on a variety of factors including a merchant’s business type, processing volume, and the agent setting up the account. A representative of the company claimed that the service contract is month-to-month with no cancellation fee; however, we located one merchant complaint stating that he was charged a $250 termination fee for cancelling service. National Payment Processing also appears to charge a $129 annual PCI Compliance fee in addition to several other monthly fees. Merchants are strongly encouraged to read their contract to uncover possible annual service agreements, early termination penalties, and additional service charges.Read: Fee Sweep – How To Get The Merchant Services You Need Without Getting Scammed
Bill.com Payment Processing Complaints & Service | B
National Payment Processing has a low volume of complaints filed in the usual forums and comment section of this review. Most of the complaints from merchants report unexpected and hidden fees, having fees increased without notice, and discontent over the $129 annual PCI Compliance fee. A couple reports also indicated difficulty in cancelling accounts. Based on National Payment Processing’s size and time in business, the type and volume of complaints appear to be well below average for the industry and do not raise alarm with this reviewer.Bill.com Payment Processing BBB Report | A (CPO Adjusted)
As of this review, the Better Business Bureau (BBB) is awarding National Payment Processing an “A+” rating and and reporting that the company earned accreditation in May of 2011. As of this update, the report states that the National Payment Processing has received 31 complaints in the last 36 months. Of the total, 16 are regarding problems with products and services, 12 due to billing and collection disputes, and three for advertising or sales issues. National Payment Processing has successfully resolved all but five of the complaints to the merchant’s satisfaction. We have adjusted the rating to an “A” for our scoring purposes based on our Rating Criteria.Bill.com Bottom Line
Overall, National Payment Processing scores fairly well in comparison to similar providers. The company can improve its rating by eliminating it PCI Compliance fee and eliminated complaints regarding confusion over pricing and fees.Related:
- Best Merchant Account Providers
- Compare Rates and Fees
- Best Credit Card Processing Apps: iPhone | Android
- How to Get Out of a Merchant Account Contract
- Why Credit Card Processors Hold Funds
- How to Report Bad Merchant Account Providers
- How to Get the Services You Need Without Getting Scammed
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